Pallavi Juneja

November 9, 2022
instagram shopping

What Is Instagram Shopping And How To Set Up An Instagram Shop?

Today, Instagram is one of the most preferred platforms by brands and marketers. Not just for personal and recreational use, but for Instagram commerce, too. That’s because it generates engagement and drives conversions for brands. […]
October 4, 2022

How to Increase Customer Retention with LimeChat’s Whatsapp Campaigns

Did you know it costs 5X more to acquire a new customer than to keep a loyal customer? And with the current open and read rates of email and SMS falling drastically, marketers have turned […]
September 30, 2022
COD to Prepaid Whatsapp Campaign

See a 2X Increase in your eCommerce prepaid orders Using Whatsapp and LimeChat

A guide to COD to Prepaid Whatsapp Campaign by LimeChat Almost 75% of all online orders in India are COD (Cash-on-Delivery) orders. And one out of every three orders is returned. Out of 5 D2C […]
September 30, 2022
reduce RTO

3 powerful WhatsApp Automation Campaigns to Reduce RTO for D2C Brands

Learn how leading D2C brands are using Whatsapp Automation to reduce RTO We all know that in the last few years of the pandemic, more and more people across the country, across tiers, are adopting […]
September 21, 2022
ecommerce customer retention tools

Must-Have E-commerce Customer Retention Tools Your Online Store Needs

Struggling to decide which ecommerce customer retention tools will be perfect for your brand? Take a look at out recommendations below! Did you know that an increase in customer retention by just 5% boosts profits […]
August 10, 2022
conversational commerce

20 Conversational Commerce Examples from Top Online Retailers

How often do you shop online, and a message from your favourite brand pops up on the screen as you browse through? More and more eCommerce businesses are taking advantage of conversational commerce—the ability for […]
July 31, 2022

What are the Benefits of Implementing Conversational Commerce?

In this new age of technology, consumers expect more from their interactions with brands. They want genuine and human interactions that feel like they are being spoken to directly. They want to be able to […]
July 31, 2022
types of conversational commerce blog feature image

What are the Different Types of Conversational Commerce?

In an age where the rampant rise of messaging apps and voice assistants such as Alexa, Siri, and Google Assistant have accustomed customers to everything on-demand, eCommerce brands are exploring newer ways to connect with […]
July 25, 2022
guided selling tool blog feature image

How to Choose the Best Guided Selling app for Your Ecommerce Brand

So you’ve recently heard and read everything you can about Guided Selling and want to reduce your CAC, 3X your website conversions, AND build a better relationship with your customers. We get it; you’re excited. […]
July 20, 2022
guided selling on chat feature image

How to Implement Guided Selling for Ecommerce (Best Practices)

Guided Selling, a way for e-commerce brands to engage their customers online (like how a salesperson would in an offline store), yields excellent results by offering personalised recommendations and advice based on what the customer […]
July 18, 2022
conversational ecommerce

What is Conversational Commerce, and How is it Different from Traditional Selling?

Understanding the basics of conversational commerce and how it works We are in an economy where brands compete with one another to put forward their best deal to a consumer. Thanks to real-time dynamic pricing, […]
July 8, 2022
guided selling

How to Start Guided Selling for your Ecommerce Brand

Previously in our masterclass series on Guided Selling, we covered what it means for e-commerce brands, how it can benefit you, the numerous ways your customers will love your brand, and some excellent examples to […]
July 1, 2022
Guided Selling Feature Image

This is How Guided Selling can Keep your Customers Happy

The LimeChat guide to using Guided Selling to delight your customers How many times have you gotten interested in one product, then been bombarded by ads on Instagram from more brands offering a similar version […]
June 20, 2022

Guided Selling: Tips, Tricks, and Examples on how to Maximise Returns for Incredible Customer Experience

Practical examples and advice on how your ecommerce brand can leverage guided selling Customer service has always been an indispensable factor for ecommerce brands, with 96% of customers choosing to be loyal to companies that […]
June 13, 2022

What is Guided Selling and Why is it Important for Your Ecommerce Brand in 2022

Have you seen this ad where the brand shows customers how their in-store experience trumps shopping online? The essence of the ad is- If you’re looking for the perfect product for you, made for your […]
June 13, 2022
guided selling blog post feature image

This is how Guided Selling can Benefit your Ecommerce Business + Help your Customers

Buying sunscreen online shouldn’t require as much assistance as purchasing a new car, right? Think again. Customers today are meticulous to a T about the purchases they make. 78% of shoppers spend more time researching when shopping online […]
June 6, 2022
customer service metrics

20 Key Metrics to Measure The Success of Your Customer Support Strategy

96% of consumers worldwide find customer service an important factor in their choice of loyalty to a brand. Unless you want to lose these customers, you’ll try all the ways to stay on top of […]
June 2, 2022
customer support templates

10+ Powerful Customer Support Templates for your eCommerce Support

We discussed the importance of automating and optimising your customer support approach in the previous lesson on customer support strategy. Apart from a helpdesk solution like LimeChat, you’ll need some workflows and templates in place […]
May 30, 2022
customer support strategy

How to Create a Customer Support Strategy for Your eCommerce Business

Most e-commerce businesses concentrate on their product or service and their sales and marketing techniques, but they overlook the most important factor: customer support. While the other factors may have an adverse effect, poor customer […]
May 30, 2022
ecommerce helpdesk support

Read this if you Want to Choose the Right Customer Support Channels for Your Ecommerce Brand

Looking for the best ecommerce helpdesk support that works with the channels your brand uses to provide support? Check out our guide below! The key to success in business is always a happy customer. And […]
May 20, 2022

How has AI impacted Ecommerce Customer Service + What do your Customers Expect from your Helpdesk Support now?

Learn the history of ecommerce customer service – the service, support, and support software your customers expect, especially post pandemic and how Level 3 AI can help you automate + increase sales. The last three […]
May 9, 2022
Benefits of Customer Service and Support for Ecommerce Feature Image

The Many Benefits of Customer Service and Support for Ecommerce Brands

Did you know that 78% of consumers will do business with a brand again, even after a mistake, if the company’s customer service is excellent? What’s in it for you and your ecommerce brand if […]