June 13, 2022
Have you seen this ad where the brand shows customers how their in-store experience trumps shopping online? The essence of the ad is- If you’re looking for the perfect product for you, made for your […]
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June 13, 2022
Buying sunscreen online shouldn’t require as much assistance as purchasing a new car, right? Think again. Customers today are meticulous to a T about the purchases they make. 78% of shoppers spend more time researching when shopping online […]
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June 6, 2022
96% of consumers worldwide find customer service an important factor in their choice of loyalty to a brand. Unless you want to lose these customers, you’ll try all the ways to stay on top of […]
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June 2, 2022
We discussed the importance of automating and optimising your customer support approach in the previous lesson on customer support strategy. Apart from a helpdesk solution like LimeChat, you’ll need some workflows and templates in place […]
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May 30, 2022
Most e-commerce businesses concentrate on their product or service and their sales and marketing techniques, but they overlook the most important factor: customer support. While the other factors may have an adverse effect, poor customer […]
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