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June 13, 2022

What is Guided Selling and Why is it Important for Your Ecommerce Brand in 2022

Have you seen this ad where the brand shows customers how their in-store experience trumps shopping online? The essence of the ad is- If you’re looking for the perfect product for you, made for your […]
June 13, 2022
guided selling blog post feature image

This is how Guided Selling can Benefit your Ecommerce Business + Help your Customers

Buying sunscreen online shouldn’t require as much assistance as purchasing a new car, right? Think again. Customers today are meticulous to a T about the purchases they make. 78% of shoppers spend more time researching when shopping online […]
June 6, 2022
customer service metrics

20 Key Metrics to Measure The Success of Your Customer Support Strategy

96% of consumers worldwide find customer service an important factor in their choice of loyalty to a brand. Unless you want to lose these customers, you’ll try all the ways to stay on top of […]
June 2, 2022
customer support templates

10+ Powerful Customer Support Templates for your eCommerce Support

We discussed the importance of automating and optimising your customer support approach in the previous lesson on customer support strategy. Apart from a helpdesk solution like LimeChat, you’ll need some workflows and templates in place […]
May 30, 2022
customer support strategy

How to Create a Customer Support Strategy for Your eCommerce Business

Most e-commerce businesses concentrate on their product or service and their sales and marketing techniques, but they overlook the most important factor: customer support. While the other factors may have an adverse effect, poor customer […]