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June 2, 2022
customer support templates

10+ Powerful Customer Support Templates for your eCommerce Support

We discussed the importance of automating and optimising your customer support approach in the previous lesson on customer support strategy. Apart from a helpdesk solution like LimeChat, you’ll need some workflows and templates in place […]
May 30, 2022
customer support strategy

How to Create a Customer Support Strategy for Your eCommerce Business

Most e-commerce businesses concentrate on their product or service and their sales and marketing techniques, but they overlook the most important factor: customer support. While the other factors may have an adverse effect, poor customer […]
May 30, 2022
ecommerce helpdesk support

Read this if you Want to Choose the Right Customer Support Channels for Your Ecommerce Brand

Looking for the best ecommerce helpdesk support that works with the channels your brand uses to provide support? Check out our guide below! The key to success in business is always a happy customer. And […]
May 20, 2022

How has AI impacted Ecommerce Customer Service + What do your Customers Expect from your Helpdesk Support now?

Learn the history of ecommerce customer service – the service, support, and support software your customers expect, especially post pandemic and how Level 3 AI can help you automate + increase sales. The last three […]
May 9, 2022
Benefits of Customer Service and Support for Ecommerce Feature Image

The Many Benefits of Customer Service and Support for Ecommerce Brands

Did you know that 78% of consumers will do business with a brand again, even after a mistake, if the company’s customer service is excellent? What’s in it for you and your ecommerce brand if […]