Our Insights

October 1, 2021
customer support team

How to Deliver Incredible Customer Support Through Shopify

Have you lost sales because of poor customer support on your Shopify store? Achieving customer success through Shopify can feel challenging. We’ve all been there at some point.  The answer lies in finding the right […]
September 30, 2021
best shopify store

Have a Shopify Store? These Incredible 6-Figure Brands Will Inspire You!

Building your Shopify store from scratch is tough. It takes patience and consistency. As an entrepreneur, you’ll juggle all of your business functions mostly by yourself, be it finance, logistics, or marketing. A lot of […]
September 10, 2021
Whatsapp Business API

The Ultimate Guide to Whatsapp Business API for E-Commerce Brands

Conversing with your customers is crucial to building lasting relationships with them, and messaging apps offer a compelling and personal platform for engaging with your customers.  You have a better chance of building trust and confidence in your brand […]
August 17, 2021
Customer Experience Blog feature image

The TJ Stein Guide to Customer Experience, Acquisition and Retention

TJ Stein, Sr Director of Member Services at Italic (previously Mailchimp, Media Temple, etc.), said the future of Customer Experience is conversational. Brands should feel approachable– customers now demand answers and open dialogue. You can’t hide behind […]
July 12, 2021

The benefits of conversational marketing using AI Assistance

Conversational marketing is the simple act of reaching out to your online customers and engaging with them. It is a dialogue-driven approach to selling that focuses on what the customer wants. Once you are on […]